Our service call backlog was profiled in a report on the public radio station KPCC (89.3 FM). In case you’ve not seen it you can read and listen to it here.
Note the headline mentions an incorrect number. Our backlog is around 50,000. Also, the reporter is attempting to sensationalize repairs needed on our life safety systems. Although we do have a backlog of calls, the systems are all operational. Any repairs needed to remain operational are treated as emergencies and will be responded to immediately.
The A/C in my classroom has been out since 9/8 and I know my school has reported it because we have quite a few A/Cs out, the classroom next to me lost their A/C today. How are you prioritizing repairs in the district. my school is in Sun Valley and the classroom temp with a portable fan blowing was nearly 95 degrees today at 1:30 p.m?
Service calls are categorized into one of three categories:
Emergency- A condition that poses and immediate danger to the health or safety of staff or students. Example is: a gas leak, flood, sewer line backing into buildings, non-functioning AC or Heating affecting the entire campus.
Urgent- A condition that poses a less immediate danger to the health or safety of staff or students. Example is: Non-Functioning AC or Heating in a classroom or portion of the facility.
Routine- A condition that poses no immediate danger to the health or safety of staff or students. Example is: peeling paint, stained ceiling tile, cracks in the asphalt, tree trimming, etc.
From this prioritization, we respond to classroom spaces before admin spaces, and then oldest to newest.
Due to the recent record breaking heat wave, M&O received a large number of a/c related calls, with almost 3000 calls currently outstanding. M&O staff is working overtime, 7 days a week to get caught up.
Unit E has introduced the creation of the Apprenticeship Program into our negotiations. The Labor Relations Team has visited several of the Building Trades training facilities. Here’s a short video of our visit to the IBEW facility in Commerce. You can see the video by clicking here.
Note: It will be announced on this blog once the Apprenticeship program is established and when applications will be accepted.
Good Morning RF……Would you happen to know why we can no longer view our area based w/o's from the maintenance worker kiosk?
Area Based WO’s are displayed when the “Show Area Based Work Orders” check box is checked. For schools that have a Site Assigned Maintenance Worker (SAMW), this check box is defaulted “unchecked” so that the list will only show calls assigned to the SAMW; however, you do have the ability to check this box at anytime. For schools that do not have a SAMW, this check box is defaulted “checked” (see screen shot below).
Please see the guides below should you need a refresher on the application.
Mr. Finstad, thank you for creating this blog that allows us employees stay in the loop. I bring up the concern that a group of HVAC fitters were sent down from the north region to C1. The C1 area has been averaging 76 degrees while the valley is averaging 90 degrees. What's the explanation for this?
M&O personnel may be temporarily assigned to a different location when we’re faced with urgent and emergency situations. We are in this situation now with air-conditioning service calls due to the hot temperatures. The North Region has adequate Fitter staffing and is managing their service calls well. Some of our other locations need assistance. One fitter has been temporarily re-assigned from the North Region FCA program to C1. Another North Region FCA Fitter has been temporarily re-assigned to C2. In addition, Fitters assigned to the project units have been temporarily re-assigned to do service calls.
I’m not sure where you are getting the average temps but most of C1 schools are inland and not on the coast.
If you’re interested, I receive a daily report of HVAC service call activity.You may download a copy of today’s report (August 28) here
Are union plumbers being call to work to fill temporary plumber position?
When there are openings for trade positions we will inform the appropriate union in the Building Trades Council so they can help us recruit candidates. It’s possible we have temps from the Union hall but I’m not certain about it. RF
Hello mr. Finstad. I have a question i am currently on probation as an assistant p.m and also inline to be interviewed for p.m. Im worried that if i take the p.m spot and down the road there's cut backs ill get bump back down to b&g.if i become p.m that doesnt add to my assistant señority? Any suggestions
If you are in a permanent assignment as APM, even if you’re probationary, and you get appointed as a permanent PM you will earn seniority in both classifications since PM is a promotion from APM. The Personnel Commission will always make the final determination should bumping occur. Also, I cannot predict the future, but I don’t foresee budget reductions that would cause bumping in the near future. RF
Hello RF, I'm all for the surveys as it helps us address some customer service issues. However, isn't it counter productive of us when we have to return in two weeks to install parts, that use to take us one day? The reason it's taking us so long, as you are aware we are no longer able to order extra parts to keep in our trucks. And, since I have to drop off parts at the area for my supervisor to order it's taking about 1-2 weeks time . How are we going to address that issue?
Thank you for the comment. The customer feedback will help us identify where we have service delivery problems. BTW - I have not given a directive that extra parts cannot be carried on trucks. Only that shops cannot become a place to stock material. If you believe the material policy in your M&O area is too restrictive, discuss it with your Supervisor and/or the AFSD. RF
Mr. Finstad, In 2008 we had three drinking fountains that were shutdown and removed due to high levels of lead. I have asked my plumbing dept about it but they said they need my principal to give a written request. Why?
Schools are built with many more drinking fountains than what is needed either by code or operational necessity. The cost to maintain drinking fountains is high. If we have any that are not needed they may be taken out of service. You should discuss this with your CPM. RF
Do we really have to have the Superintendant visit a site in order for the site to receive all the attention, in beautifying the site? Should we not allow the Superintendant to see the real colors of how difficult it is to maintain a site with the amount of staff that we now have?
The Superintendent visits schools very frequently and often unannounced. He sees first hand the condition of our schools and knows how difficult they are to maintain. From his perspective, the entire education system is underfunded and there’s many services that have been cut that students need. RF
Service Call Completion - Email Notification
In order to improve transparency Maintenance and Operations will begin notifying Principals via email when a service call is completed at their campus. The email is auto-generated and will include the description of the work requested and the date it was completed. The Plant Manager will also receive the email notification and if the Principal prefers to delegate another to receive the notification, they can do so by contacting Danny Lu at email@example.com. There will also be the opportunity to take a short, 5 question Satisfaction Survey where the information provided will help us improve our service. If the Principal wishes to opt out of receiving the email, there’s a link provided for doing so. We hope you find this information helpful. The M&O team recognizes how challenging the Principal’s job is and we are looking forward to supporting you in the coming school year.
You may download a copy of the email notification flyer/Satisfaction Survey here
To view a sample of actual survey responses, click here
In case you haven’t seen it, the Superintendent was very impressed with all the work done by Facilities personnel to get schools ready for the start of school. He sent a letter out via email and you can view/download a copy of the letter here .
I want to also add my own appreciation for everyone’s hard work this summer. We had a very successful school opening thanks to all of you. Getting our schools ready is no small feat. It’s truly amazing what get’s accomplished and I’m very proud of the M&O Team. Thanks again and I hope everyone has another successful and productive school year. RF
Hey Roger, As you said in a previous answer "the sky is not falling". Can you some way get that message out to the rank and file, because the rumors and talk is we're done. Maybe a meno or video message that can be showen at our safety meeting. Morale is pretty low right now, so some reassurance that the m&o employee and management are all on the same team would be a big boost. Just a thought. Thanks for listening.
Thanks for the message. I know how the rumor mill works around here and that’s part of the reason for this blog which is to set the record straight. Some people like to spread rumors and cause churn. But there’s nothing to worry about because we are far from being done. We are thriving and meeting the biggest challenges I’ve seen in my 35+ years working here. There’s always room to get better and we’re doing that, and we will continue to find ways to improve. Change is always hard, but its necessary. The world around us is not standing still. So tune out the rumors. With an improved economy we’re on a steady course to recovery. RF